Are you dynamic and results-put with a passion for logistics? Join our high-do world Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).
We are the captive Shared Service supplier for DHL Global Forwarding and DHL Freight (DGFF). We are an company of more than 4,600 colleagues set off by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.
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In this role, you will have the time to take top-quality service within the Road Freight (RFR) Service line, supporting our DGFF regions and countries globally. The role will involve training to efficiently carry out various activities, including order management corrections, customer updates, and proff, managing proof of delivery, loading/unloading, import order management, data entry for billing and invoicing, handling shipment change and updates, vetting shippers and carriers, and managing export order management through CoEx EVO.
- Job Title: Associate – Road Freight (RFR)
- Job Grade – N
- Job Location: Mumbai
Key Responsibilities:
- Documentation Compliance: Understand the requirements of the station’s/country’s documentation and ensure jobs are executed as per standard operating procedures.
- Performance Metrics: Ensure department SLAs and all Key Performance Indicators are met according to the agreed delivery guidelines.
- Service Quality: Deliver a high level of service quality through the timely and accurate completion of services.
- Collaboration: Work with colleagues within the business to identify solutions, best practices, and opportunities for improving services to our business partners.
- Issue Reporting: Promptly flag any challenges in operations to the immediate supervisor and business partner.
- Stakeholder Coordination: Coordinate with relevant stakeholders for regular communication and information flow as defined for the respective service.
Required Skills/Abilities:
Educational Background:
- Bachelor’s degree in any field.
Experience:
- 0 – 3 years of job experience in the BPO or logistics domain is preferred.
Technical Skills:
- Good knowledge of MS Office.
- Exposure to working with Enterprise Resource Platforms (ERPs) is preferred.
Communication Skills:
- Effective English communication skills, both written and verbal.
Analytical Skills:
- Detail-oriented with good logical reasoning skills.
Customer Focus:
- High level of customer-centricity.
Apply now and embark on an exciting journey with us! We offer:
Competitive Compensation:
- We recognize and reward your hard work through competitive compensation and performance-based incentives.
Professional Development:
- We empower you to learn and grow through training that enhances your knowledge, skills, and abilities.
- Access to a wide range of resources to support your future career aspirations and personal development.
Work-Life Balance:
- Flexible work arrangements to support work/life balance.
- Generous paid time off (privilege/earned leave).
Health and Wellness:
- Comprehensive medical insurance coverage, including voluntary parental cover (applicable for IN only).
Recognition and Engagement:
- A culture of recognition and engagement that values your contributions and keeps you motivated.
